Privacy Policy

PRIVACY POLICY

Last Updated: August 2026

Pristine House Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a lead form (including Facebook/Meta Instant Forms), or request our cleaning services.

1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quote, booking a service, or communicating with us:

• Contact Information: Name, email address, phone number, and physical service address.

• Property Details: Home square footage, number of bedrooms/bathrooms, specific cleaning requests, and access instructions (e.g., gate codes, key locations).

• Payment Data: Credit/debit card details or payment processing information (handled securely via third-party payment processors).

• Communication History: Records of calls, text messages, emails, or form submissions.

2. How We Use Your Information

We use the collected information for standard business operations, including to:

• Provide custom quotes and schedule cleaning appointments.

• Perform residential cleaning services at your designated address.

• Send service reminders, updates, invoices, and receipts via email or SMS text message.

• Process payments securely.

• Respond to customer support inquiries and requests.

• Send promotional offers, discounts, or service updates (if you have opted in).

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., payment processors, CRM systems, scheduling software, and messaging platforms).

• Legal Requirements: If required by law, subpoena, or government request, or to protect the safety, rights, or property of Pristine House Cleaning, our staff, or our clients.

4. Text Messaging & SMS Consent

By providing your phone number on our lead forms or quote requests, you consent to receive transactional and promotional text messages from us.

• Consent to receive SMS messages is not a condition of purchasing any service.

• You can opt out of text communications at any time by replying STOP.

• Message and data rates may apply.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices & Data Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your contact details.

• Request deletion of your personal data from our records (subject to legal and tax retention obligations).

• Opt out of promotional emails by clicking the “Unsubscribe” link or replying STOP to SMS messages.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Business Name: Pristine House Cleaning

• Phone: (512) 468-5132

• Email: Pristinecleaningatx@gmail.com

• Location: Leander, Texas